Vendor Agreement


Vendor Agreement – Bazar Alward Platform

This Vendor Agreement ("Agreement") governs the relationship between Bazar Alward Marketing Company (Commercial Registration No. 7040701679) ("Platform") and the registered vendor ("Vendor"), and sets out the terms and conditions for selling products through the Bazar Alward marketplace.

By registering as a Vendor, listing products on the Platform, or continuing to use the Platform as a Vendor, the Vendor acknowledges that they have read, understood, and agreed to be bound by this Agreement, together with all policies published by the Platform, including the Terms & Conditions, Privacy Policy, Shipping Policy, Returns & Exchange Policy, and any other policies issued by the Platform from time to time.

1. Platform Role

Bazar Alward is a multi-vendor electronic marketplace that enables independent vendors to display and sell their products to customers.

The Platform acts solely as a marketplace operator and a disclosed collection agent on behalf of Vendors. Unless expressly stated otherwise, the Platform is not the manufacturer, importer, owner, distributor, supplier, or seller of any products listed on the Platform.

Each sale completed through the Platform creates a direct contract of sale between the Vendor and the Customer. The Platform's role is limited to facilitating transactions, collecting payments on behalf of Vendors, supporting order processing, and operating the marketplace.

2. Vendor Eligibility

To register as a Vendor, the Vendor must provide complete, accurate, and up-to-date information as requested by the Platform.

Depending on the Vendor's legal status, this may include, where applicable:

  • Commercial Registration (CR).
  • Freelance License.
  • National ID or other legally accepted identification.
  • IBAN certificate.
  • Business name.
  • Tax registration information.
  • Pickup address.
  • Contact information.
  • Any licenses required for the Vendor's business activities.
  • Any additional documents requested by payment providers, logistics providers, regulators, or the Platform.

The Vendor represents and warrants that all information and documents submitted are true, complete, valid, and up to date.

The Vendor agrees to notify the Platform immediately of any changes affecting the information previously provided.

The Platform reserves the right to request updated documents or additional information at any time for identity verification, regulatory compliance, fraud prevention, operational purposes, payment processing, shipping operations, or compliance with third-party service providers.

Failure to provide requested information may result in suspension of selling privileges.

3. Vendor Responsibilities

The Vendor is solely responsible for:

  • Creating and maintaining accurate product listings.
  • Product titles and descriptions.
  • Product images.
  • Pricing.
  • Inventory availability.
  • Product specifications.
  • Product packaging.
  • Preparing customer orders.
  • Handing shipments to the designated shipping provider within the required processing time.
  • Customer service relating to the Vendor's products.
  • Compliance with all applicable laws and regulations.

The Vendor shall ensure that all information displayed on the Platform remains accurate and current.

The Vendor shall maintain sufficient inventory to fulfill accepted orders and shall promptly notify the Platform if any product becomes unavailable.

The Vendor shall not intentionally oversell inventory or repeatedly cancel confirmed customer orders due to stock shortages.

4. Product Quality and Compliance

The Vendor warrants that every product offered through the Platform:

  • Complies with all applicable laws and regulations of the Kingdom of Saudi Arabia.
  • Is legally permitted to be sold.
  • Is genuine and authentic.
  • Matches its description, specifications, photographs, and advertised characteristics.
  • Is free from manufacturing defects unless clearly disclosed.
  • Does not infringe any intellectual property rights.
  • Meets any applicable safety requirements.

The Vendor bears full responsibility for:

  • Product quality.
  • Product safety.
  • Product legality.
  • Product authenticity.
  • Product compliance.
  • Product warranties.
  • Any claims arising from the products sold.

5. Intellectual Property

The Vendor represents and warrants that it owns or has obtained all necessary rights, licenses, permissions, and authorizations to upload and use all trademarks, logos, product photographs, product descriptions, designs, and other content published through the Platform.

The Vendor grants Bazar Alward Marketing Company a worldwide, non-exclusive, royalty-free license to use, reproduce, display, modify for formatting purposes, advertise, publish, distribute, and promote such content for the operation, marketing, and promotion of the Platform and the Vendor's products.

The Vendor shall fully indemnify the Platform against any intellectual property infringement claims arising from the Vendor's products or content.

6. Fees and Commission

The Vendor agrees that the Platform is entitled to receive a commission of up to 20>#/b### on each completed sale, unless a different commission rate applies under the Vendor's selected subscription plan, a written agreement between the parties, or a promotional offer provided by the Platform.

The Platform may, at its sole discretion, offer:

  • Promotional commission rates.
  • Temporary discounts.
  • Incentive programs.
  • Vendor-specific commercial arrangements.
  • Marketing support.
  • Subscription plans with different commission structures or benefits.

Such arrangements shall not create any right or expectation for other Vendors to receive the same commission rate, pricing, benefits, or commercial terms.

The Platform reserves the right to introduce, modify, suspend, or discontinue its commission rates, subscription plans, pricing structure, and related fees at any time upon reasonable prior notice to Vendors.

7. Payments and Settlement

The Vendor appoints Bazar Alward Marketing Company as a disclosed collection agent authorized to collect customer payments on the Vendor's behalf.

Vendor settlements shall be processed according to the settlement schedule published by the Platform or otherwise communicated to the Vendor, after deduction of:

  • Platform commission.
  • Payment gateway fees.
  • Refunds.
  • Chargebacks.
  • Operational fees, where applicable.
  • Amounts required by law.
  • Any other deductions agreed between the parties.

The Platform may temporarily delay or withhold settlements where reasonably necessary to investigate:

  • Fraud.
  • Customer complaints.
  • Chargebacks.
  • Regulatory investigations.
  • Court orders.
  • Violations of this Agreement.

The Platform shall release withheld amounts once the relevant issue has been resolved, where appropriate.

8. Shipping

The Vendor shall prepare accepted orders within the processing time specified by the Platform and hand them over to the Platform's designated shipping partner or other approved logistics provider.

The Vendor shall package products appropriately to ensure safe delivery and shall comply with any packaging, labeling, or shipping requirements communicated by the Platform.

The Vendor acknowledges that repeated delays in shipment preparation, shipment cancellations, failure to hand over orders on time, or poor fulfillment performance may negatively affect customer experience and may result in corrective actions, including temporary suspension of listings or selling privileges.

The Vendor remains responsible for the condition of the products until they are handed over to the designated shipping provider.

9. Operational Cooperation

The Vendor agrees to cooperate with the Platform and its designated service providers, including payment service providers, shipping and logistics partners, and other operational service providers.

The Vendor shall complete all onboarding, verification, documentation, technical integration, and compliance requirements reasonably requested by the Platform or its designated service providers to enable payment processing, shipment creation, order fulfillment, and continued operation on the Platform.

The Vendor acknowledges that failure to provide the required information or complete such requirements may result in delays in settlements, shipment processing, account verification, or activation of selling privileges on the Platform. The Platform shall not be liable for any resulting delays or inability to process orders arising from the Vendor's failure to comply.

10. Taxes

The Vendor is solely responsible for complying with all applicable tax laws and regulations, including, where applicable:

  • VAT registration.
  • Compliance with the requirements of the Zakat, Tax and Customs Authority (ZATCA).
  • Issuing legally compliant tax invoices.
  • Maintaining proper accounting records.
  • Paying all taxes and governmental charges applicable to the Vendor's business.

The Platform shall not be responsible for the Vendor's tax obligations or reporting requirements.

11. Returns and Exchanges

The Vendor agrees to comply with the Platform's Returns & Exchange Policy as amended from time to time.

The Vendor is responsible for handling claims relating to:

  • Defective products.
  • Incorrect products.
  • Damaged products.
  • Missing items.
  • Products that do not match their descriptions.
  • Manufacturing defects.
  • Warranty obligations where applicable.

The Vendor shall cooperate with the Platform in resolving customer complaints promptly and in good faith.

Where a refund, replacement, or exchange is required under applicable law or Platform policy due to the Vendor's fault, the Vendor shall bear the associated costs unless otherwise agreed.

12. Customer Data

The Vendor acknowledges that all customer personal data received through the Platform remains subject to applicable personal data protection laws, including the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia.

Customer information is provided solely for the purpose of fulfilling orders and providing after-sales support.

The Vendor shall:

  • Use customer data only for fulfilling orders and providing related customer service.
  • Protect customer data using appropriate administrative, technical, and organizational safeguards.
  • Comply with all applicable privacy and data protection laws.
  • Not retain customer data longer than necessary for lawful business purposes.
  • Not use customer data for independent marketing or promotional activities without a lawful basis.
  • Not disclose customer data to any third party except where legally required or expressly authorized by the Platform.

The Vendor remains solely responsible for any unauthorized use or disclosure of customer data under its control.

13. Prohibited Products

The Vendor shall not list, advertise, offer, or sell any products that:

  • Violate the laws or regulations of the Kingdom of Saudi Arabia.
  • Infringe intellectual property rights.
  • Are counterfeit or unauthorized replicas.
  • Are misleading or fraudulently described.
  • Violate public morals or public order.
  • Are prohibited under Platform policies.
  • Are otherwise unlawful to sell.

The Platform reserves the right, at its sole discretion, to remove any listing, reject any product, or suspend any Vendor account where it reasonably believes that a product violates applicable laws, this Agreement, or Platform policies.

Such action may be taken without prior notice where necessary to protect customers, comply with legal obligations, or maintain the integrity of the marketplace.

14. Product Recalls

If the Vendor becomes aware that any product listed on the Platform:

  • Has been recalled.
  • Is unsafe.
  • Is defective.
  • Does not comply with applicable regulations.
  • May present a risk to customers,

the Vendor shall immediately notify the Platform and cooperate fully in removing the affected products, notifying customers where appropriate, processing refunds or replacements where required, and complying with any applicable legal or regulatory requirements.

The Vendor shall bear all costs arising from product recalls resulting from the Vendor's products.

15. Indemnification

The Vendor agrees to indemnify, defend, and hold harmless Bazar Alward Marketing Company, its shareholders, directors, officers, employees, affiliates, contractors, and representatives from and against any claims, actions, liabilities, damages, losses, penalties, fines, costs, and expenses (including reasonable legal fees) arising out of or relating to:

  • Product defects.
  • Product safety issues.
  • Product recalls.
  • Intellectual property infringement.
  • Regulatory violations.
  • Tax obligations.
  • Breach of this Agreement.
  • Breach of applicable laws or regulations.
  • Fraudulent or negligent acts or omissions of the Vendor.
  • Any dispute between the Vendor and a Customer relating to the Vendor's products or services.

This indemnity shall survive the termination of this Agreement.

16. Suspension and Termination

The Platform may, at its sole discretion, suspend, restrict, or terminate the Vendor's account immediately, with or without prior notice where permitted by applicable law, if the Vendor:

  • Breaches this Agreement.
  • Violates any Platform policy.
  • Provides false, inaccurate, misleading, or fraudulent information.
  • Fails to comply with applicable laws or regulatory requirements.
  • Receives repeated justified customer complaints.
  • Repeatedly fails to fulfill customer orders.
  • Engages in fraudulent, deceptive, or abusive conduct.
  • Infringes intellectual property rights.
  • Uses the Platform in a manner that may harm customers, other Vendors, or the Platform.
  • Fails to complete required verification or compliance procedures.

The Platform may also suspend or terminate Vendor accounts where required by law, court order, regulatory instruction, or to protect the security or integrity of the marketplace.

Upon termination, the Platform may remove product listings, deactivate the Vendor account, cancel pending listings where appropriate, and retain records as required by applicable law.

Termination of this Agreement shall not affect any rights, obligations, liabilities, or claims that accrued before termination.

17. Limitation of Liability

To the fullest extent permitted under the laws of the Kingdom of Saudi Arabia, the Platform shall not be liable for any indirect, incidental, consequential, special, punitive, or loss-of-profit damages arising from or relating to:

  • The Vendor's use of the Platform.
  • Customer disputes.
  • Product defects.
  • Delayed shipments.
  • Service interruptions.
  • Third-party payment providers.
  • Third-party shipping providers.
  • Technical failures outside the Platform's reasonable control.

The Platform's total liability arising from this Agreement shall, to the extent permitted by law, not exceed the total Platform commission received from the Vendor in relation to the transaction giving rise to the claim.

Nothing in this Agreement excludes or limits liability where such exclusion or limitation is prohibited under applicable law.

18. Confidentiality

The Vendor shall treat as confidential all non-public information obtained through its relationship with the Platform, including but not limited to:

  • Business information.
  • Commercial terms.
  • Pricing arrangements.
  • Operational procedures.
  • Technical information.
  • Customer information.
  • Marketing strategies.
  • Supplier information.
  • Internal documentation.

The Vendor shall not disclose such information to any third party without the Platform's prior written consent unless disclosure is required by law.

This confidentiality obligation shall survive termination of this Agreement.

19. Marketplace Discretion

The Platform reserves the right, in its reasonable discretion, to:

  • Organize product listings.
  • Determine product placement and search result rankings.
  • Feature, recommend, or promote selected products or Vendors.
  • Conduct advertising campaigns and promotional activities.
  • Offer Platform-funded discounts, vouchers, coupons, or promotional incentives.
  • Modify the appearance, functionality, categories, filters, search features, and customer experience of the Platform.
  • Remove duplicate, inaccurate, misleading, or low-quality listings.
  • Take operational decisions reasonably necessary for the efficient management and operation of the marketplace.

Nothing in this Agreement guarantees the Vendor:

  • Any minimum level of sales.
  • Any minimum number of customer visits.
  • Any specific search ranking.
  • Any marketing exposure.
  • Any featured placement.
  • Any level of revenue or profitability.

Participation in promotional campaigns, featured placements, or marketing initiatives shall remain entirely at the Platform's discretion unless otherwise agreed in writing.

20. Amendments

The Platform reserves the right to amend this Agreement from time to time in order to reflect changes in applicable laws, regulatory requirements, operational practices, technology, payment methods, shipping services, or marketplace functionality.

The amended Agreement shall become effective upon publication on the Platform or upon notification to the Vendor by any reasonable means.

The Vendor's continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Agreement.

21. Governing Law and Jurisdiction

This Agreement shall be governed by and interpreted in accordance with the laws and regulations of the Kingdom of Saudi Arabia.

Any dispute arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the competent courts of the Kingdom of Saudi Arabia unless the parties agree otherwise in writing or another dispute resolution mechanism is required under applicable law.

22. General Provisions

If any provision of this Agreement is determined by a court or competent authority to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Failure by the Platform to enforce any provision of this Agreement shall not constitute a waiver of its right to enforce that provision or any other provision at a later time.

This Agreement, together with the Platform's Terms & Conditions, Privacy Policy, Shipping Policy, Returns & Exchange Policy, and any other policies published by the Platform from time to time, constitutes the entire agreement between the Platform and the Vendor concerning the Vendor's use of the Platform and supersedes any prior discussions, representations, or agreements relating to the same subject matter.

No partnership, joint venture, employment relationship, agency (other than the Vendor's appointment of the Platform as a disclosed collection agent for payment collection), or franchise relationship is created by this Agreement.

The Vendor may not assign or transfer its rights or obligations under this Agreement without the prior written consent of the Platform. The Platform may assign or transfer its rights and obligations to an affiliated company, successor entity, or as part of a merger, acquisition, restructuring, or sale of its business.

Electronic records, electronic communications, and electronic acceptance of this Agreement shall have the same legal effect as written documents and handwritten signatures to the fullest extent permitted under the laws of the Kingdom of Saudi Arabia.