Managing Orders

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Managing Orders

This guide explains how to view and process orders, manage order statuses, and handle cancellations and return requests in the Vendor Panel.

1. Order Processing

Step 1: Open Orders.

Navigate to Orders in the Vendor Panel to view the orders associated with your products.

Orders Section

Step 2: Open an order.

Click the order you want to review to view its details.

Order Details

Step 3: Review the order information.

Check the following details before processing the order:

  • Products: Review the ordered products and quantities.
  • Customer Information: Check the available customer and contact details.
  • Shipping Information: Review the delivery address and selected shipping method.
  • Payment Information: Check the payment details and current order status.

Follow your store's order processing procedures before preparing the order for shipment.

2. Managing Order Status

Order statuses indicate the current stage of an order.

Step 1: Open the order.

Navigate to Orders and select the order you want to review.

Open Order

Step 2: Check the current status.

Review the order's current status to understand its processing stage.

Common statuses include:

  • Open: The order has been placed but has not yet been processed.
  • Processing: The order is being prepared, if this status is configured in the store.
  • Complete: The order has been completed.
  • Canceled: The order has been canceled.
Order Status

Step 3: Update the status, if permitted.

If your account allows you to change order statuses, select the appropriate status and save the changes. Follow the marketplace's order processing procedures when updating an order.

Update Order Status

Note: Available statuses and status-changing permissions depend on the store configuration and your account privileges.

3. Handling Cancellations & Returns

Order cancellations and product returns are handled according to the marketplace's policies and enabled features.

A. Order Cancellations

Step 1: Navigate to Orders and open the relevant order.

Open Order for Cancellation

Step 2: Review the order status and details.

Review Order Details

Step 3: Follow the marketplace's cancellation procedure.

Cancellation Procedure

Step 4: Change the order status only if you have permission to do so.

Order Details and Status

Note: If you cannot cancel an order directly, contact the marketplace administrator for assistance.

B. Return Requests

If return requests are enabled and your account has the required permissions:

Step 1: Open Orders → Return requests in the Vendor Panel.

Return Requests Section

Step 2: Select the return request you want to review.

Select Return Request

Step 3: Check the returned products and the customer's comments.

Review Return Details

Step 4: Review the request and update its status if permitted.

Update Return Status

Step 5: Follow the marketplace's return policy when handling the request.

Return Requests

Note: Return request management requires the appropriate return-related add-ons and vendor permissions. If the Return requests section is unavailable, contact the marketplace administrator.

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