Shipping & Delivery Policy
Shipping and Delivery Policy – Bazar Alward Platform
Bazar Alward operates as an electronic intermediary connecting customers with independent sellers registered on the platform. Shipping and delivery operations are carried out in coordination with sellers and approved shipping providers under the following terms:
1. Shipping Coverage
Orders are delivered within the Kingdom of Saudi Arabia according to the shipping options displayed during checkout. Available shipping options may vary depending on the customer’s location, the seller’s location, and the shipping provider used.
2. Order Preparation Time
Order preparation time varies depending on the seller and the type of product. The estimated preparation time is displayed on the product page before completing the purchase. Some customized products may require additional preparation time.
3. Estimated Delivery Time
Delivery time may vary depending on:
- The customer’s city
- The shipping provider
- The seller’s location
- The nature of the product (ready-made or customized)
Estimated delivery time is displayed before completing the order.
4. Seller Responsibility for Order Preparation
The seller is responsible for preparing the order within the timeframe specified on the product page. In case of unjustified delay in preparation, the platform reserves the right to take appropriate action according to its operational policies.
5. Shipping Provider Responsibility
Once the order has been handed over to the shipping provider, the shipping provider becomes responsible for delivery according to its operational policies. Bazar Alward is not responsible for delays resulting from:
- Shipping conditions
- Weather conditions
- Incorrect address details
- Customer unavailability at delivery time
- Circumstances beyond reasonable control
6. Address and Delivery Information
The customer is responsible for entering accurate address details when placing the order. The platform is not responsible for delivery delays or failures resulting from incorrect information provided by the customer.
7. Shipping Fees
Shipping fees are displayed before completing payment. Fees may vary depending on:
- The customer’s location
- The seller’s location
- Shipment weight
- The shipping provider used
8. Order Tracking
Customers will be provided with a shipment tracking number when available from the shipping provider, which can be used to monitor shipment status.
9. Shipping Delays
If delivery is delayed beyond the estimated timeframe, the customer may contact customer service to follow up on the order status. The platform will coordinate with the seller or shipping provider to address the delay.
10. Lost or Damaged Shipments
If a shipment is lost or damaged during transportation, Bazar Alward will coordinate with the shipping provider and the seller to resolve the issue according to the approved procedures. Additional time may be required to verify shipment status.
11. Refusal to Accept Shipment
If the customer refuses to receive the shipment without a valid reason, the customer may be responsible for shipping or reshipping fees depending on the order status and seller policies.
12. Shipping of Customized Products
Customized products may require additional preparation time before shipment. This information will be clearly displayed on the product page before completing the purchase.
13. Platform Role
Bazar Alward operates as an electronic intermediary to facilitate ordering, payment processing, and communication between customers, sellers, and shipping providers. Sellers remain responsible for preparing orders and handing them over to the shipping provider within the specified timeframe.
