Policy on returns and exchanges

Returns & Exchanges Policy – Bazar Alward

Bazar Alward aims to provide customers with a reliable and convenient shopping experience. As the platform operates as an electronic marketplace connecting customers and sellers, all return and exchange requests are subject to the following terms:

1. Scope of the Policy

This policy applies to all orders placed through the Bazar Alward platform and is subject to each seller’s individual policies in addition to the applicable laws and regulations in the Kingdom of Saudi Arabia.

2. Return & Exchange Request Period

Customers may request a return or exchange within 7 days from the date of receiving the order for eligible products only, unless otherwise stated on the product page.

3. Conditions for Accepting Returns

Return or exchange requests may be accepted in the following cases:

  • The product arrived damaged or has a manufacturing defect
  • The product differs from the description shown on the product page
  • The product arrived in a different color or size than ordered

To qualify for a return or exchange:

  • The product must be unused
  • The product must be in its original condition
  • The product must be returned in its original packaging
  • All accessories, if any, must be included

4. Customized or Made-to-Order Products

Customized or made-to-order products based on the customer’s measurements or special requests cannot be returned or exchanged unless the product has a manufacturing defect or does not match the description provided on the product page.

Products that are non-returnable will be clearly indicated on the product page before completing the purchase.

5. Non-Returnable Cases

Returns may not apply to the following:

  • Products that have been used or damaged after delivery
  • Made-to-order products
  • Customized products modified upon customer request
  • Personal or hygiene-related products
  • Products clearly marked as non-returnable on the product page

6. Size Selection Responsibility

Customers are responsible for selecting the correct size according to the size chart provided on the product page. Size differences are not considered a valid reason for return for customized products.

7. How to Submit a Return Request

Customers may submit a return request through:

  • Their account on the platform
  • Contacting customer support via email

Customers may be asked to provide photos showing the condition of the product before the request is approved.

8. Processing Return Requests

After receiving a return request:

  • The platform reviews the request
  • The relevant seller is contacted
  • The request is approved or rejected according to the stated conditions

In the event of a dispute between the customer and the seller regarding return eligibility, Bazar Alward will review the case and make the appropriate decision in accordance with applicable regulations and platform policies.

9. Refunds

If the return request is approved, the refund will be processed to the original payment method within 7 to 14 business days depending on the payment service provider.

Shipping fees may be deducted if the reason for the return is not related to a product defect or seller error.

10. Damaged or Incorrect Products

If a product arrives damaged or does not match the description, the seller is responsible for the return or replacement in accordance with applicable regulations. Bazar Alward will coordinate between the customer and the seller to resolve the issue.

11. Return Shipping Fees

The platform or seller will cover return shipping fees in the following cases:

  • Damaged product
  • Product not matching the description
  • Error in fulfilling the order

In other cases, the customer may be responsible for return shipping fees.

12. Differences Between Seller Return Policies

Return and exchange policies may vary between sellers depending on the nature of the products offered. The specific return policy for each product will be displayed on the product page before purchase.

13. Role of Bazar Alward

Bazar Alward operates as an electronic intermediary between customers and sellers, facilitating purchases, payments, communication, and order processing. Sellers remain responsible for product quality and compliance with the product description unless the issue is directly caused by the platform.

14. Consumer Rights

This policy does not affect the statutory rights granted to consumers under the applicable laws and regulations in the Kingdom of Saudi Arabia.